Customs stays in your hands
Declarations are made by your forwarder, under your own customs numbers, in your own country.
Shipping guide
Shipping for customers outside the UK
Customers outside the UK arrange transport in both directions with their own freight forwarder. This page explains the process, how to pack a die and the paperwork your forwarder will need.
Why you arrange the transport
One forwarder, both directions
The same forwarder handles the journey out and back, so the export, UK import and return paperwork match.
Clear costs
You choose the service and timing. Transport is billed directly to you, with no mark-up from us.
How it works
- 01
Enquiry with photos
Send us photos and details of the die. We confirm whether it can be restored, the price and the lead time.
- 02
Transport to us
Book your forwarder to deliver to our workshop (address below) and send us the tracking number.
- 03
Inspection and work
We inspect the die on arrival, confirm the quote and carry out the work.
- 04
Ready notice
We email you when the die is ready, with our invoice and the packed dimensions and weight.
- 05
Return
Your forwarder collects from our workshop by arrangement and handles the return journey.
Delivery address
A&M Rotary
Unit 2 Williams Field Business Centre
Brick End, Broxted
Essex CM6 2GU
United Kingdom
+44 7855 959726 · [email protected]
Packing a rotary die
- Protect the cutting surface: wrap the die body in protective film or VCI paper. Nothing hard should touch the blades.
- Support the die on its journals, or use its original box, so the body never rests on the cutting edges.
- Use a strong wooden crate or the original die case for courier transport.
- Mark the outside: "Precision tool. Handle with care. Do not stack."
- Put a note inside with your company name, contact, die number and a short description of the problem.
- We re-use your packaging for the return wherever possible.
Paperwork
Your forwarder makes the customs declarations. They will normally ask for:
- A pro forma or commercial invoice from you describing the die, its value and that it is being sent for repair and return
- Your EORI number and any details your forwarder needs for the UK import
- Our invoice, which covers the restoration service only. The die remains your property throughout.
Suggested invoice wording
1 x rotary cutting die (used, customer-owned).
Sent to the United Kingdom for repair and return to the owner.
No change of ownership. Value declared for customs purposes only.
Customs duty and VAT
Under the EU-UK Trade and Cooperation Agreement, customs duty is not normally charged when goods are sent between the UK and the EU for repair and then returned. Import VAT may still be due on the value of the repair when the die comes back.
Rules differ by country and by procedure, and different rules apply to countries outside the EU such as Switzerland or Norway. Please confirm the details with your freight forwarder. This page is general guidance, not customs advice.
In the UK?
Send the die by courier to our workshop, or drop it off by arrangement. Call or WhatsApp first so we know it is coming.
Ready to send a die?
Send photos and details first. We confirm the price and lead time before you book any transport.